Data protection declaration

1. Introduction

In this document, we inform you in particular about the entity responsible for processing your Data, about the Data we collect when you consult our websites and use our services, about the purposes for which we process this Data and about the entities to which we transmit your Data, where applicable. We also inform you about the duration of the processing of your Data, the legal basis for such processing (insofar as such a basis should prove necessary) and the rights that you may assert against us with regard to the processing of your Data. This Data Protection Statement applies to all your Data which we are already aware of or which will be transferred to us in the future. Please note that we may amend this Data Protection Statement at any time. The current version published on our website is authoritative.


Personal data is any information relating to an identified or identifiable person (hereinafter "Personal Data"). This includes information such as name, address, telephone number, e-mail address and, where applicable, IP addresses and device IDs. The generic term "Data" within the meaning of this Data Protection Declaration covers both Personal Data and anonymised or non-personal data. The term "processing" refers to any treatment of Data, in particular the collection, recording, use, transformation, dissemination, storage or deletion of Data, whatever the means or process used (hereinafter referred to as "Processing").

Before making the Personal Data of other persons available to us, please ensure that they have read this Data Protection Statement, and only provide us with their Personal Data if you are authorised to do so by the applicable data protection legislation.



2. Name and address of the data controller

The person responsible for processing the Data in accordance with this Data Protection Declaration is :



Chemin de la Vulliettaz 1

1066 Epalinges, Vaud



3. Categories of data processed

When you visit our website, use our services and contact us, we collect certain Data. In principle, we collect this Data directly from you. The Personal Data we process may include:

Data that is obtained or disclosed when you visit our website or use our services; This includes IP and MAC addresses or the ID of the device used, cookies, the web pages you have visited and the search terms you have entered, entries in dialogue boxes, ratings, the date, time and duration of visits, clicks, referrers/exit URLs, information relating to the date and time of use, the type of browser and device, the operating system and the Internet service provider, and the amount of data transferred;

Data exchanged as part of or in connection with contacting us, e.g. communication by post, telephone, email, contact form, etc. (in particular name, contact details, gender, marital status, date of birth, professional title, photo, employees, language, payment information);

Data communicated when subscribing to a newsletter or downloading files (e.g. software) (in particular e-mail address and name);

Data communicated when setting up a customer account for online purchases and in connection with orders placed (in particular user name, password, chosen method of payment and delivery address);

Data relating to offers and contracts concluded (date of contract, type of contract, content of contract, contractual product, parties to contract, duration of contract, value of contract, changes to contract, payment details, contact details, billing and correspondence addresses, customer feedback, cancellations, disputes, etc.);

Data communicated as part of the comment function (in particular e-mail address, user name chosen by you, if you do not post anonymously, as well as your IP address);

the Data you communicate in the context of any participation in competitions or surveys, or other similar operations.

The above-mentioned Data is not always Personal Data. As a general rule, unless a registration is made (e.g. for a newsletter or an online shop), we are not able to link the Data generated when using our services to a specific person. However, in individual cases, such a link may be possible if this Data is combined with other Data.

We draw your attention to the fact that the information provided when using the contact form or the comment function may include sensitive Data (such as data relating to health) and that you have voluntarily made it available to us.



4. Purposes of processing

To the extent permitted by law, we will process Personal Data in particular for the following purposes:

preparation, conclusion, performance and processing of contracts;

offering, developing and improving our services, developing new services, operating, maintaining, optimising and guaranteeing the security of our services and infrastructures;

management of users of our services, identity checks, connections and other authentications;

maintenance, management and development of our customer relationships, communication with customers and third parties, promotions, advertising and marketing, offering personalised services and relevant content;

quality control, compilation of statistics;

compliance with legal or regulatory obligations and internal rules, application of the law, civil, criminal or administrative proceedings, complaints, combating abuse, investigations and responding to requests from the authorities or official services.



5. Legal basis

Insofar as a legal basis is required by the applicable data protection legislation, we use Personal Data for the aforementioned purposes on the following legal bases:

performance of a contract

compliance with legal obligations;

consent obtained by "SNEGID"

or by a third party;

legitimate interests of "SNEGID" or third parties, in particular

offering and providing services;

advertising and marketing;

maintenance of relations and communication with users;

user management, identity checks, connections;

compliance with legal or regulatory obligations, application of the law, civil, criminal or administrative proceedings, complaints, investigations and responding to requests from the authorities.



6. Publication and transmission of Data

We may publish and transmit Data in accordance with the following provisions


Data sub-contractors

We may appoint third parties to provide certain services (IT services, operation of applications, management, dispatch, etc.) or to process and store Data (hereinafter referred to as "Data Processors"). Data Processors may have access to Personal Data and process it within the scope of the mandate we have given them. We contractually oblige Data Processors to comply with data protection legislation and to process Data in the same way as we do. Data Processors who may receive Personal Data may be established in any country, including Switzerland, France, Germany and the United States.


Contractual partners

We may transfer Data to our contractual partners (distribution partners, service providers, financial institutions, etc.). This takes place, for example, to fulfil contractual obligations, to offer certain services, for collection and marketing purposes, to analyse the use and operation of our services, systems and infrastructures and to process payments. Acquirers or parties interested in acquiring business units, companies or parts of companies are also potential recipients. Contractual partners may have access to Personal Data and process it for their own purposes (for example, to fulfil their contracts or legal obligations). In doing so, they are also required to comply with applicable data protection legislation. Contractual partners who may receive Personal Data may be established in any country, including Switzerland, EU or EEA countries and the United States.


Transmission to the authorities

In certain situations, we may communicate Data to the authorities, official services and other third parties. We will do so when requested to do so by the authorities or official services or when we consider ourselves obliged to do so.



7. Retention period

We retain Personal Data for as long as is necessary to fulfil the purpose for which it was collected. Some Personal Data is also subject to legal retention obligations of ten years or more, which we comply with. We may also retain Personal Data for at least the applicable limitation periods, which in many cases are five or ten years. However, as a general rule, we delete Personal Data that is generated in the course of using our services (protocols, logs, analyses, etc.) and that is not subject to such retention or limitation periods earlier, i.e. as soon as we are no longer interested in processing it. Anonymised Data may be kept for longer. Subject to any express contractual agreement, we are not obliged to retain Data for a specific period.



8. Data security

We use appropriate organisational and technical security measures to protect your Data against accidental or intentional manipulation, against total or partial loss or destruction or against unauthorised access by third parties. Our security measures are constantly improved in line with technological developments.



9. Your rights (data subject's rights)

All data subjects have the right to access their Personal Data. They also have the right to request that we rectify or erase their Personal Data or restrict its Processing and use, and may also object to such Processing of Personal Data. As a general rule, however, the data subject must be able to clearly prove his or her identity in order to exercise these rights. If the data subject has consented to the Processing of Personal Data, he or she may revoke that consent at any time. In certain cases, the data subject has the right to receive the Data generated when using online services in a structured, commonly used and machine-readable format that allows the Data to continue to be used and transmitted. Requests relating to these rights should be addressed to the above address. We reserve the right to limit the data subject's rights to the extent permitted by law and, for example, not to provide complete information or not to delete Data. In addition, we draw your attention to the fact that, if your Personal Data is deleted, services or parts of services may no longer be available or usable.


Any person concerned has the right to lodge a complaint with the competent data protection authority. If the Data Controller is located in Switzerland, this will be the Federal Data Protection and Information Commissioner. In the case of a Data Controller located in the Principality of Liechtenstein, this will be the Liechtenstein Data Protection Authority.



10. Cookies, web analysis and tracking tools

We use various common technologies to collect, record and analyse Data when you visit our website and use our services.

In particular, we use cookies, which identify your browser or device. A cookie is a small file that is sent to your computer or saved automatically on your computer or mobile device by the browser you are using. When you access a service again, it can recognise your browser or your device using cookies. Cookies can store a variety of information, such as user preferences. We use session cookies. These are necessary to carry out the essential functions of the services and will be automatically deleted after you have used our services. We also use temporary and permanent cookies, which remain stored for longer periods on your computer or mobile device. The information collected by means of cookies enables us to improve our website and services in line with customer wishes and to provide you with tailored offers.

However, you can block the use of cookies or delete them in your browser settings. Please note, however, that if you block cookies, you may not be able to use all the functions of a service. Similarly, if you delete the cookies, any opt-out cookies you may have saved will also be deleted. You will then have to reactivate these opt-out cookies the next time you use the service concerned. Otherwise, you will be identified as a new user and will have to re-enter your Data.

In addition to cookies, we use Internet analysis and tracking tools to measure and evaluate the use of our website and services, personalise services and display tailored offers and advertising. The Data Processing carried out by means of such tools, which are generally provided by third parties, are subject to the provisions on use and data protection of these third parties.

In accordance with the law, we may save cookies if they are absolutely necessary for the operation of this site. For all other types of cookies, we need the user's permission. This site uses different types of cookies. Some cookies are placed by third parties who appear on our pages. Consent can be modified or withdrawn at any time on our site.

Your consent applies to the following areas:

Necessary cookies help to make a website usable by enabling basic functions such as page navigation and access to secure areas of the website. The website cannot function properly without these cookies.



11. Integration of third-party offers

We integrate third-party services and content on our websites which may enable you to interact with third parties (e.g. YouTube video or online payment via a payment service provider). Any Data entered is then either transmitted to these third parties with a view to the processing and performance of the service concerned, or processed directly by them.

Please note that these third parties process the Data in accordance with their own usage and data protection regulations.


Version 1.0.0 dated 01.09.2023